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// Banquet and Conference Center in Noblesville Indiana
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R.S.V.P. For An Event
Event Quality Survey
Event Quality Survey
In order to provide the highest quality events for our guests, we would greatly appreciate your comments. On a scale of 1 – 5, with 5 being the best, please provide us with your impression of how we did in the following areas:
Step 1 of 6
16%
Your Email
Venue
Price of venue
1......Too Expensive- Not worth the money
2......Too Expensive-But worth the money
3......Reasonably Priced
4......Reasonably Priced- worth the money
5......Best Deal We Found
Overall look of the venue at the time of your event
1......Not good
2......Ok
3......As Expected
4......Exceeded Expections
5......Wow!
Event Planning Staff-- Pre event
Knowledgeable
1......Not happy with the level of experties
2......Enough knowledge
3......Exceeded my expection
4......Very knowledgeable
5......They knew everything
Follow-through
1......The staff did not follow-through
2......The staff did Ok!
3......Average performance
4......Did well
5......They did everything they said they were going to do
Attention to detail
1......Not paid attention to details
2......Did Ok but did not meet my expectation
3......Average performance
4......Did well
5......Did exceptionaly well
Courteous/Pleasant
1......Were not courteous at all
2......Did Ok, but could use some improvement
3......Treat us well
4......Exceeded expectation
5......Absolutely wonderful
On-floor Service Staff, Mill Top staff at the night of your event
Responsiveness to your needs
1......The staff were not helpful at all
2......The staff did Ok
3......The staff was average
4......The staff was great
5......They met everyone of my needs
Courteous/Pleasant
1......Were not courteous at all
2......Did Ok, but could use some improvement
3......The staff was average
4......Exceeded expectation
5......Absolutely wonderful
Professional
1......Was not professional at all
2......Was ordinary
3......Was average
4......Exceeded expectations
5......Very professional
Knowledgeable
1......Did not know what they were doing
2......They were Ok
3......Average
4......Exceeded expectation
5......They knew what they were doing!
Overall event pacing
1......We were rushed
2......Just Ok
3......Average pace
4......Good pace
5......Just right!
Event Amenities
General ambiance
1......It was not good
2......It was Ok
3......It was average
4......Exceeded expection, beautiful place
5......Wow!
Audio/Visual
1......Had problems with house provided equipment
2......We did not use the AV system
3......Was worth the money
4......Great Audio/Visual equipment
5......It was well worth the money spent
Lighting
1......Had problem with house provided Lighting System
2......We did not use in house Lighting system
3......Was worth the money
4......Great Lighting system
5......It was well worth the money spent
Linens
1......Choices were not sufficient
2......I was happy with my selection
3......Tables looked good
4......Exceeded expectation
5......Wow, never seen such beautiful table setting
Arrangement/Layout of event
1......Not planned well
2......Worked out Ok
3......The place met all expectation
4......Worked great
5......Very well planned
Vendors used/recommended (i.e. entertainement/decor)
1......Had trouble with all my vendors recomended by Mill Top
2......I had trouble with one of the recommended vendors by the Mill Top
3......All vendors were Ok
4......All vendors exceeded expectations
5......Everyone was great
Price of optional items
1......I did not use optional items
2......Options were over priced
3......Properly priced options
4......Great Deals on optional items
5......Exceeded expectations
Caterer
Quality of food provided
1......Not Good At All
2......Ok but there were issues
3......Good food
4......Great Food
5......Out of this world
Quality of service provided by the caterer
1......Service was not Ok
2......Service was Ok
3......Service was average
4......Service was good
5......Exceptional service
Customized for my needs and budget
1......Did not met my budget
2......I was able to meet my budget
3......It was just right
4......It met my need and my budget
5......Wow!
Variety of choices
1......My guest were not happy with choices
2......My guest were satisfied with choices
3......My guest were very happy with choices
4......My guest were complementing on my choices
5......My guest were amazed by my choices
Presentation of food
1......Low quality
2......Ok quality
3......Average
4......Great presentation
5......Wow!
Temperature, freshness
1......Food was not delivered at the right temprature
2......It should have been better
3......Was delivered just right
4......It seemed that it was just cooked
5......It was to die for!
Please check the top two reasons that you selected this location:
Location
Size/flexibility of rooms
Ambience/view
Food Quality
Service
Parking
Price
Reputation
Other
Is this your first event with us?
Yes
No
Are you willing to allow us to share your comments with other potential clients?
Yes
No
If your event was not held with us this time, where would you have held it?
Would you have another event with us?
Yes
No
May we contact you for future events?
Yes
No
Are there other persons whom we should contact about future events?
Comments
Client
Event Date
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